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Troubleshooting

Fixing Most Common Issues

Can't connect to Live Game (spinning circle)

Troubleshooting connecting to Roxxem Live games

Videos don't work

Learn how to fix video issues

Contest points not appearing on the leaderboard

What to do if your contest score is missing or not showing up on the leaderboard.

App crashes or freezes

Steps to take when Roxxem becomes unresponsive, crashes, or stops loading.

Students can't join a live game or class

Resolve issues that prevent students from entering a live game using the game code.

Sentence Snake / Lyric Puzzle not working correctly

Fix issues with tiles not responding, answers not being accepted, or the game freezing in Sentence Snake.

Vocab Harvest or Sentence Snake skipping lines

Understand why some lyrics appear to be skipped during Vocab Harvest or Sentence Snake, and how to adjust the settings.

Live game won't start on my phone

Fix issues that prevent teachers from launching a live game session on a mobile device.

Can't log in to my account

Resolve common sign-in issues including wrong login method, forgotten passwords, and network blocks.

Progress not saving

What to do if your scores, vocabulary, or study progress disappears or fails to record.

YouTube is blocked at my school

How to get Roxxem videos working when your school network blocks YouTube.

Score showing as negative or zero after a game

Understand why your score may show as zero after a game and how to prevent it.

Videos not loading or buffering

Troubleshoot videos that fail to load, buffer slowly, or show an error on Roxxem.