Help Center
How can we help? 👋
Troubleshooting
Troubleshooting
Can't connect to Live Game (spinning circle)
Troubleshooting connecting to Roxxem Live games
The videos don’t play
Learn how to fix video issues
App crashes or freezes
Steps to take when Roxxem becomes unresponsive, crashes, or stops loading.
Students can't join a live game or class
Resolve issues that prevent students from entering a live game using the game code.
Can't log in to my account
Resolve common sign-in issues including wrong login method, forgotten passwords, and network blocks.
Progress not saving
What to do if your scores, vocabulary, or study progress disappears or fails to record.
YouTube is blocked at my school
How to get Roxxem videos working when your school network blocks YouTube.