Troubleshooting
Fixing Most Common Issues
Can't connect to Live Game (spinning circle)
Troubleshooting connecting to Roxxem Live games
Videos don't work
Learn how to fix video issues
Contest points not appearing on the leaderboard
What to do if your contest score is missing or not showing up on the leaderboard.
App crashes or freezes
Steps to take when Roxxem becomes unresponsive, crashes, or stops loading.
Students can't join a live game or class
Resolve issues that prevent students from entering a live game using the game code.
Sentence Snake / Lyric Puzzle not working correctly
Fix issues with tiles not responding, answers not being accepted, or the game freezing in Sentence Snake.
Vocab Harvest or Sentence Snake skipping lines
Understand why some lyrics appear to be skipped during Vocab Harvest or Sentence Snake, and how to adjust the settings.
Live game won't start on my phone
Fix issues that prevent teachers from launching a live game session on a mobile device.
Can't log in to my account
Resolve common sign-in issues including wrong login method, forgotten passwords, and network blocks.
Progress not saving
What to do if your scores, vocabulary, or study progress disappears or fails to record.
YouTube is blocked at my school
How to get Roxxem videos working when your school network blocks YouTube.
Score showing as negative or zero after a game
Understand why your score may show as zero after a game and how to prevent it.
Videos not loading or buffering
Troubleshoot videos that fail to load, buffer slowly, or show an error on Roxxem.